Consumers guide to fighting back

I perhaps should be posting this on my official blog, since I talked about our horrific trip on Northwest Airlines to New York City last March there, and also because I have taught a course in the past where one of the assignments involves writing and answering letters of complaint. But I’ll put it here, anyway: The Ultimate Consumerist Guide To Fighting Back, which has lots of ways to complain and get satisfied when screwed over by a business of one sort or another.

Incidentally, we did complain about the Northwest trip and we did get some coupons for a discounted flight in the future. Not much, but something. Oh, and I found this link via boing-boing.

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