Condé Nast and/or WIRED owes me five dollars

I wrote my first review of an app on the iTunes Store yesterday after I downloaded the “update” to the WIRED Magazine App for the iPad. It was not a favorable review, either.

Just to back up a second here:  as I previously mentioned, I bought the WIRED iPad App when it came out with the June issue of the magazine, and I was pretty impressed.  I thought most of the critiques about it, while basically accurate (a lot of ads, you can’t copy and paste, etc.), didn’t take away from the experience for me.  While there’s no way I would pay $5 an issue to read WIRED on my iPad, I would pay the same amount of money as a paper subscription to read it for a year– I think that was something like $25 or so the last time I subscribed.

Anyway, I plugged in my iPad yesterday to my computer for charging and synching and when I was prompted that an update of the WIRED App was available, I did what I always do and agreed to automatically update all apps.  But the WIRED App’s “update” replaced my purchased June issue with a free preview and the opportunity to buy the June and July issues issues for $3.99 each. In other words, I was downdated.

So, here’s my review of the new WIRED app on the Apple iTunes Store site:

If you bought June 2010 WIRED, DO NOT UPGRADE!

I bought the June 2010 WIRED (18.06) and was quite happy with it.  Then I “upgraded.”  This new version of the app overwrote the previous version, which means that my previously purchased issue was erased and replaced by a “free” promo that does nothing more than show me the covers of the June and July issues and invites me to spend $3.99 to buy what I already bought.  And I’m guessing that if I WERE to buy either of these issues, it’d disappear again with a new upgrade.

Not cool. Not cool at all.  Conde Nast and WIRED owe me $5 and I most certainly will not be buying any WIRED anymore, electronic or print.  Boo. Hiss.  Boo.

I don’t know why I said “upgrade” instead of “update.”

So I poked around the web site WIRED has for this app a bit, and at the bottom of it, there’s some information on how it’s supposed to be– my June issue was not supposed to be deleted. I don’t know if this is the difference or not, but the instructions here make it sound like I was supposed to update the app while my iPad wasn’t hooked up to anything, which is something I almost never do.

Then there was this:

If you’ve purchased the June issue but it is not available for installation after you’ve updated your app, please send an email to WIRED [at] cdsfulfillment.com requesting assistance. Our customer service team will get back to you with further instructions.

Which I did; they haven’t responded yet.  Grr.

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