The Problem of Refusing Service to Bad People: A Not Completely Right Teaching Analogy

Two wrongs don’t make a right. I’m against all policies that boil down to “we don’t serve your kind,” even when “your kind” are bad people. And like the education industry, I think one of the challenges of the hospitality industry is an obligation to serve everyone– up until they give you a good reason to not serve them.

Most of my students either lean kind of left (thanks to youth and many of them are coming from working class backgrounds in Southeast Michigan) or they are kind of apolitical, so this problem is more hypothetical for me than real. But if a student signed up for my class and it became obvious that he (and it would almost certainly be a he) was all about “Make America Great Again” and whatever, it would be a huge problem if I told him “look, you need to drop because I refuse to teach you, read your writing, or give you a passing grade no matter what you do.” I’d probably get in a lot of trouble and it would just be, you know, “wrong.”

But honestly, I’m not convinced I’m right about this analogy.

Look, I get it. I think these people are deplorable too. I completely sympathize with the owners and staff of the Red Hen restaurant refusing to serve Sarah Hucklebee Sanders and her people– because by all accounts (including from Sanders in her official government tweet) this wasn’t a situation of a group being “thrown out” so much as it was about the owner politely asking the group to leave and the group politely doing so. I don’t fault the owner for this, and if I had been in their situation, I might very well have done the same thing. I am okay with the public protests that have greeted these public figures when they’ve done stuff like go out to dinner or to the movies or whatever because they are horrible people doing horrible things and when they go into public, the public is allowed to express their feelings. That’s protest, and protest is never “polite,” and I think there’s a difference between people protesting outside the restaurant versus proprietors of a restaurant protesting. I’m a little less okay when the protest actually goes into the restaurant or movie theater, but still. Anyway, like I said, I get it.

And I’m not that interested in “civility” per se, though I think the “yeah, well, Republicans have done all kinds of uncivil things too like a baker refusing to bake a cake for a gay couple’s wedding, so they deserve it” argument strikes me as a version of “I know you are, but what am I?” For me,  this isn’t so much “Us good liberal people should continue to be civil” but rather “Us good liberal people should try to not be stupid.” The conservative hypocrisy here is thick. But while the self-righteous feelings that come from refusing awful people like this service or yelling at them is satisfying in the moment, it’s ultimately kind of gross.

Plus there’s the bigger picture politics. These public shamings are like pouring gasoline on the Trumpster fire and they do nothing to change minds. Just the opposite. This is all part of the Trump chaos/bully playbook. The bully taunts his victim into doing something stupid, essentially “What are you gonna do? Wanna hit me? Huh? I dare you! Go ahead, hit me!” The victim lose their temper, hits the bully, the bully has the green light to be a bigger bully (because hey, who’s the victim here now), and that’s how the Democrats manage to grasp defeat from the jaws of victory in 2018. 

Plus plus this all seems to me to be just another example of how Trump is starting to make liberals crazy and turn on each other.  I’ve seen signs of this on social media with left-leaning folks being driven slowly insane by a never-ending news cycle dominated by a never-ending series of stories that are some version of “this affront against decency is completely unprecedented” and/or “Trump is going to kill us all.” I read Amy Siskind’s Weekly List.  I think Trent Reznor is right when he noted “the disregard for decency and truth and civility is what’s really disheartening. It feels like a country that celebrates stupidity is really taking it up a notch.” At the same time, there are just too many liberals trying to out-liberal each other, trying to create unnecessary distance amongst themselves over issues with which we fundamentally agree. I write these posts mostly for myself and the tens of others who read them, but there might be a few left-leaning folks reading this right now who think that I’m wrong because what I’m writing here doesn’t fall into the “party line,” so to speak.

And increasingly, I think that Trump et al are gleefully rubbing their hands together as these liberals argue with liberals and cackling “Just as we planned. It is all so easy…”

Anyway, all I’m saying is I think people on the left side of the spectrum– everyone from pretty middle of the road and old-school Democrats to “Bernie Bros” to folks on the more radical left– need to find ways to push back against the Trump administration while not taking the bait. That shit didn’t help Hillary in 2016 (though why and how she lost is a much more complicated matter of course), and it ain’t going to help the Democrats in 2018 or 2020. And that shit gets super real when things happen like Anthony Kennedy retires and you start to realize that Ruth Bader Ginsburg is freakin’ 85!

But back to where I started. Two wrongs don’t make a right, I’m against policies that boil down to “we don’t serve your kind,” and one of the challenges of both the hospitality and education industries is there’s an obligation to serve everyone who comes into the dining room/classroom. But also like I said, I’m not sure I even agree with myself about this.

For one thing, I don’t think it’s illegal to refuse service to someone because of their politics or who they work for, though I honestly do not know where the legal line is. It’s illegal (I presume) to refuse service to a person because of their race, but it is legal (I presume) to refuse service to that same person because you believe they are a shitty person. When it comes to teaching, I don’t know exactly if it’s illegal for me to kick a student out of my class before it even begins based on their politics or their boss or even their race, but it is certainly “wrong,” it would probably get me in trouble with EMU (there are limits as to what even a tenured professor can get away with), and it might get me on some sort of “liberal watch” right wing web site.

Hospitality businesses have other ways to refuse service– dress codes immediately come to mind– and it’s also reasonable for these kinds of businesses to ask people to leave if they start behaving badly. I have thrown students out of my classes for bad behavior, though not often and I’ve never taught someplace where there is some kind of dress code (and there have been some controversial stories recently about what can go spectacularly wrong with dress codes in college courses).

Then again, I might be wrong about this.

I wish we lived in a time where we didn’t have to deal with any of this nonsense.

Veering out of my lane into the immigration crisis (with Geraldo)

Lawrence Lessig had a good post the other day about the zero tolerance on immigration policy of the Trump administration. Lessig said he generally tries to “stay in my lane” in terms of what he blogs about/writes about: that is, Lessig’s area of expertise and interest is focused nowadays on “fixing democracy” with issues like campaign finance reform, and also issues having to do with copyright in the age of the internet (he founded Creative Commons, for example). But “the child separation policy crosses the line for me.”

I can relate to this. I am all over the place in what I post on platforms like Facebook and Twitter (maybe I shouldn’t be), but generally speaking, my blogging is about academia, MOOCs, writing, rhetoric, scholarship, and EMU, along with entries about my “life” that are mostly about food, travel, and gardening. Sure, there are a few posts over the last couple of years about politics and other things, but mostly I stay in my realms of expertise.

So posting about immigration policy and what the U.S. should do about this mess is going way outside my lane, and doing it while referencing a series of tweets from Geraldo Rivera is way WAY outside my lane. But I thought it was a worthwhile thought/blog experiment because (pretty much like every other American) I have opinions about all this, and also because I wanted to demonstrate how much I actually agree on this with a Fox News celebrity “journalist” who is (IMO) kind of a nutjob overall. And if Geraldo and I can mostly agree, then surly there is room for compromise and discussion on the problems of immigration in this country.

Before I get to Geraldo’s tweets:

  • The Trump administration “zero tolerance” policy is torture, full stop.
  • If I had my way, I’d let in a lot more people into this country. Congress should pass the Dream Act, there ought to be a path to citizenship (or at least legal status) for the 10 or 12 million undocumented people living in the U.S., there ought to be some kind of visiting worker program, and while I do not know how many immigrants we let in from other countries around the world, I am sure that number needs to be higher. Or what Brett Stephens said here: the U.S. really needs more immigrants as the population ages, as rural areas empty out all over the country, and as the demand for labor– particularly entry-level/low skill labor– increases.
  • Sure, we need to have boarders to be a country and we need to have some sense of security around those boarders. Then again, we don’t have any security around state boarders and that seems to work out fine, and within the European Union, crossing the boarder between different countries is usually pretty trivial.
  • It sure seems to me like a lot of Trump et al’s efforts at cracking down on immigration is just fear of brown people. If there was some kind of crisis going on in Northern Europe or Russia akin to what’s going on right now in Central America (which is why a lot of these people are trying to get to the U.S. in the first place), Trump and his ilk would be holding “welcome to America” parades.

Okay, on To Geraldo Rivera’s tweets:

Yes on all of the above.

The issue of more housing (family and otherwise) and immigration judges, social workers, and lawyers to help resolve cases where people are seeking asylum is perhaps a more conservative position compared to most of my liberal friends who might argue that’s just putting these people into “camps.” But the system dubbed “catch and release” that encourages people to disappear into the underground of America doesn’t seem like a great idea either. So I think housing these folks for a while is okay if we can figure out a way to hold both immigrants and asylum seekers (and their families, of course) in a humane and supportive way until the legal stuff gets figured out, assuming it can be figured out reasonably quickly (which is why we need more judges and lawyers and social workers and help from NGOs involved).

Well, three out of four here, Gerry.

The border wall is just dumb. It would cost way too much money, take too much time to build, it would cause a ton of environmental damage, and it’d be too easy to get around (ever hear of a ladder?) I honestly think that Trump wants a wall because China has a wall and he thinks it’d be cool if in 100 years people up in space look down on the earth circling below and they’re able to point out both the Wall of China and Trump’s Wall.

But everything else Geraldo is suggesting here is true. We need to do the opposite of picking fights with Mexico– and now Canada and those tricky Canadians coming into this country to smuggle back shoes!— and that “Marshall Plan” idea for Central America is really important too. Most of the people trying to get into the U.S. nowadays aren’t Mexicans just hoping to earn a better living. Most of these people are from Honduras, El Salvador, and Guatemala and they are literally running for their lives. I don’t know all the details of the problems there and I am sure individuals have slightly different reasons for trying to get out. But It only takes a teeny-weeny bit of empathy to imagine that the situation must be pretty shitty. I mean, how bad would it have to be for you to grab what you (and your kids) could carry and then just start walking for 1400 miles to the U.S. boarder, hoping for the best?

Instead of spending $25+billion on a wall that wouldn’t work anyway, we should be trying to do what we can to aid and support the countries these folks are trying to escape so they stop coming here.

He kind of lost track of his numbering system here, but generally speaking, sure, this seems about right.

Absolutely, though there are two issues here that aren’t exactly points of disagreement so much as they are explanations as to why too many Americans are against this idea. There’s a lot of fear and racism that has to be overcome before far too many Americans are willing to remember what we “share” with our southern neighbors, and I presume that our southern neighbors who have been treated like shit by the U.S. for decades might feel the same way. And while I agree we should welcome foreign college students here, the “maybe they’ll invent (the) next google” line I am sure makes too many Americans afraid that that means “THEN THEY’LL TAKE OUR JOBS!”

Finally:

Well, we might have to agree to disagree with that shining city on the hill/beacon of hope/hugging the flag bullshit, but the general picture is about right.

So look: immigration is a hard issue and our system for dealing with it in this country has been a mess for decades. Even Trump is right about that. And there are some major points of disagreement that are going to be hard to resolve– particularly the call for a wall and the not so subtle racism behind all this. But if a liberal like me can agree with 11 out of 12 Geraldo points, well, isn’t the solution to this problem possible?

Who Reads Academic Writing? Who Reads Anything?

I’ve been sprucing up stevendkrause.com lately, mainly because I’ve got some free time during the summer recess and because it’s a distraction from working on “the MOOC book,” aka MOOCs in Context, which I am hoping will be out in print (and maybe out electronically?) about a year from now. It’s been interesting talking to some non-academic-types about this book. A couple of times folks have asked “Who do you think is going to read this?” As far as I can tell, no one has intended any malice with this question; it’s honest curiosity. I typically have answered “Mostly people interested in MOOCs or distance education, I’d guess. Other academics. So I’d guess a few hundred people in the world, maybe a bit more than that.”

Non-academics who know enough about the role of publishing in tenure and promotion in higher education and who also know that I’m a full professor unlikely to take another job at this point of my career sometimes then ask “Well, then why bother?” It’s a question I take seriously. We’ve all heard before that most academic writing never actually is read, even by other academics. It is one of the reasons why I want to try to return to writing some fiction, why I’d like to write more commentaries like this one I published in Inside Higher Ed a while ago,  and why I wouldn’t mind trying my hand at some “popular” non-fiction writing.

Though actually, Arthur G. Jago recently published a commentary in The Chronicle of Higher Education that has an interesting take on this claim, “Can It Really Be True That Half of Academic Papers Are Never Read?”  It’s an accessible read that I’m thinking of assigning for first year writing in the fall. All of us are guilty of assuming certain “truthy” sounding claims without any actual evidence, and Jago traces in detail one of the most common of those claims in academia: “At least one study found that the average academic article is read by about 10 people, and half of these articles are never read at all.” That specific sentence came from another CHE op-ed piece published recently and it does sound truthy to me. Jago doggedly traces the origins of this– what study is being referenced here– and while he does turn up a number of studies that kind of make this argument, Jago concludes we will probably never find the “bibliographic equivalent of ‘patient zero.'”

The more you poke at this question about how often is the scholarship academics create actually read by anyone, the more difficult an answer becomes. For example, what does “read” mean? The easiest way to quantify this in terms of scholarship is related to citation, but a) just because someone cites something doesn’t mean they have “read” it completely or with a great level of care, and b) just because something hasn’t been cited doesn’t mean it’s been read.

Certainly putting scholarship online means it reaches more readers, especially if we apply a liberal definition of “read” to include “clicked on a link.” I’ve been linking to versions of conference presentation notes/scripts/slides on the online version of my online CV for a while now and when I compare the number of people who were actually present at these presentations with the number of clicks my materials get, it’s not even close. I’ve had my dissertation up online since 1996, and it’s received thousands of hits over the years and its being cited a few times. That’s more attention than I am sure the bound version has received in 22 years. (Note to self: I ought to take a road trip to BGSU one of these days to see if I can find it in the library). But of course a click does not translate into a reading.

The other thing that occurs to me is what’s the evidence that academic articles and books are read any less frequently than any other kind of article or book? I remember seeing a speech given by Lee Smith probably close to 30 years ago in Richmond (Lee was my MFA thesis advisor) where she quoted a statistic (perhaps an equally unverified and truthy claim, but still) that the average number of books read per year by Americans was zero since the vast majority of Americans simply do not read books at all. I knew some people just starting out as fiction writers way back when who had books coming out with major New York publishers and the press run was only going to be like 1,000 copies. As far as I can tell the trade book publishing business model is essentially the same as venture capital investing in the tech industry: publishers “bet” on hundreds of different authors hoping that one or two pay off with successful books. The rest? Well, thats what reminder stores are for.

Which is to say two things, I guess:

  • The main problem with academic publishing isn’t exactly that “nobody” reads it. Rather, the main problem with academic publishing is there are too many academics who only write and publish because they have to in order to get tenured and promoted.
  • While I’d love my MOOC book (and any other book I might end up writing) to sell a zillion copies to make me rich and admired and famous and all of that, the reality is that’s not a particularly good reason to write. So for me to keep doing this kind of thing the answer to the “why bother” question has to be “because I want to.”