Paraphrase of an actual customer service conversation I had this morning

For rather innocuous reasons, Annette and I decided to change the billing due date on a credit card we recently acquired/signed on to. Annette called and was told it would take months and a special over-ride to accomplish this. I thought that odd so I called a bit later. To paraphrase the experience:

Me: I was told when I signed up for this card, I could change the billing date whenever I wanted. So I was under the impression that it didn’t really matter and this would be no big deal.

Customer Service Rep (CSR): Well, you can’t keep changing it whenever you want. That’s what people do to avoid finance charges.

Me: I understand that. I just want to do it this once.

CSR: And we can do that. It will take two billing cycles though.

Me: Why?

CSR: Because we have to do this manually. The paperwork has to be filled out and sent and such, blah-blah-blah.

Me: Huh. Where do you send this paperwork?

CSR: Williamton, Delaware.

Me: And do you send this by mule? (I do remember that I did actually say this to the guy). I mean, two months seems like an awfully long time to process this.

CSR: Sir, we service 80 million credit cards, and blah-blah-blah/I’m gonna give you a lecture about how credit works and your credit score and such/blah-blah-blah.

Me: So, there’s no other option here?

CSR: No no no no no no no no no no nooooo and no.

Me: Can I speak to your supervisor please?

CSR: Well, there’s not going to be anything they can do. Blah-blah-blah-blah-diddity-blah, more about what I should do to help my credit but I’m not a credit counselor.

Me: Uh-huh. I’d like to speak with your supervisor.

CSR: Fine.

(On hold for a few moments)

Customer Service Supervisor (CSS): Hi, what’s the situation here?

Me: Here’s the deal: blah-blah-blah. Does this really take two months?

CSS: Nah, I just went ahead and fixed it. You’re fine.

Me: Oh. Oh, good.

CSS: Glad to help. Any questions on that?

Me: Nope.

CSS: Have a nice day.

So, the moral of the story: it never hurts to ask for the supervisor, does it?

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